Return & Exchange

We offer a return period of 14 days, which means you have 14 days after receiving your order to request a return.

To be eligible for a return and receive a 100% refund, your product must meet the following criteria:

• Product Condition: The purchased product must be in the same condition as when you received it (including labels and in the original packaging). It must not have been used, washed, damaged, or altered.
• Time Frame: Return requests must be submitted within 14 days of receiving the product.
• Proof of Purchase: Keep and provide a copy of your proof of purchase or order number as documentation if needed.
• Proof: Always include a clear reason and photos of your order showing that they are in new condition and unused.
• Hygiene Products: Certain products, such as underwear, beauty products, or cosmetics, cannot be returned for hygienic reasons.

Return Conditions:

• Communication: Always contact customer service in advance via support@claraclair.com or through the contact form to get approval for the return and to receive instructions.
• Refund: To be eligible for a refund, you must return the package to our warehouse.
• Return Costs: You are responsible for the cost of returning your order.
• Track & Trace: Your return must have a track & trace code, which should be shared with us. This way, we can track when your return has arrived at our warehouse and initiate a refund promptly. Without a track & trace code, we cannot track your shipment, and your right to a refund expires because we cannot confirm whether your order has actually arrived.

Damage and Issues:

Unfortunately, your product may get damaged during transit. Please check your order upon receipt, and if the item is defective, damaged, or if you received the wrong item, contact us immediately.

For the fastest resolution, send us an email with photos clearly showing the damaged part or the incorrectly delivered product.

For defective or incorrectly delivered products, we will always send a new package free of charge first. Unfortunately, we cannot refund your purchase. If the product is defective a second time, we will refund the full purchase amount, or if you choose to return it.

If you are not satisfied with this policy, you always have the option to return the defective or incorrectly delivered product at your own cost after approval from our department. In this case, the normal return conditions apply, which can be found on this page.

Please note: We do not offer returns or exchanges for delays. If you have questions or concerns about our return policy, please contact our customer service via support@claraclair.com We are here to help!

Product Exchange:

If you wish to exchange your product, first return the item you have, and once the return is approved, make a separate purchase for the new item.

Refund:

We will notify you once we have received and inspected your return. If approved, you will be refunded automatically within 3-5 business days via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@claraclair.com.